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DSL Services — Customer Testimonials
Few companies enjoy the kind of enthusiasm and a 90% customer satisfaction rating Speakeasy has earned from its legion of "raving fans", including online gamers, IT professionals, programmers and digital artists.
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Speakeasy customer support is miles ahead...
Service: OneLink Voice & OneLink DSL
"Speakeasy customer support people are miles ahead of any other customer service organization I've ever dealt with for phone service or anything else. I can call one number and get someone who's knowledgeable and service-oriented and is going to stay on the phone with me until the problem is resolved. Speakeasy delivers a very unique level of customer service I have not experienced with other providers."
Service: OneLink Voice & OneLink DSL
"Speakeasy customer support people are miles ahead of any other customer service organization I've ever dealt with for phone service or anything else. I can call one number and get someone who's knowledgeable and service-oriented and is going to stay on the phone with me until the problem is resolved. Speakeasy delivers a very unique level of customer service I have not experienced with other providers."
— Paul Boutin
Freelance Technology Writer
Freelance Technology Writer
Speakeasy chosen for reliability and cost...
Service: OneLink ADSL
"I chose Speakeasy for their reliability and cost. The network hardly goes down and when it does it's for scheduled maintenance-maintenance occurs during convenient times and I'm notified well in advance."
Service: OneLink ADSL
"I chose Speakeasy for their reliability and cost. The network hardly goes down and when it does it's for scheduled maintenance-maintenance occurs during convenient times and I'm notified well in advance."
— Michael H.
CEO & Self-proclaimed Tech Geek
CEO & Self-proclaimed Tech Geek
Speakeasy goes out of way to help...
Service: OneLink ADSL
"I am kind of a "lightweight" user and because I'm not very computer savvy, I ask some fairly obvious questions but I have never felt as though customer support was impatient with me - in fact they are quite the opposite. Everyone I have spoken with has gone out of their way to be extremely helpful."
Service: OneLink ADSL
"I am kind of a "lightweight" user and because I'm not very computer savvy, I ask some fairly obvious questions but I have never felt as though customer support was impatient with me - in fact they are quite the opposite. Everyone I have spoken with has gone out of their way to be extremely helpful."
— JoAnn S.
Loyal Speakeasy Customer
Loyal Speakeasy Customer
Speakeasy, don't change a thing...
Service: OneLink ADSL
"Compared to other ISPs, you clearly have your act together. When I received an email asking if I could suggest how to improve your services—my suggestion; don't change a thing."
Service: OneLink ADSL
"Compared to other ISPs, you clearly have your act together. When I received an email asking if I could suggest how to improve your services—my suggestion; don't change a thing."
— Larry S.
Raving Speakeasy Fan
Raving Speakeasy Fan
Speakeasy is ray of sunshine...
Service: OneLink ADSL
"I must say that your company is sincerely one of the best companies to deal with, period. I am extremely sensitive to proper customer service and this is where Speakeasy shines. It is rare and refreshing to be involved with a company whose mission statement is so honorably upheld! Thank you so much for being a ray of sunshine in the otherwise pretentious world of supposed customer service."
Service: OneLink ADSL
"I must say that your company is sincerely one of the best companies to deal with, period. I am extremely sensitive to proper customer service and this is where Speakeasy shines. It is rare and refreshing to be involved with a company whose mission statement is so honorably upheld! Thank you so much for being a ray of sunshine in the otherwise pretentious world of supposed customer service."
— Joe L.
Full-time Speakeasy Evangelist
Full-time Speakeasy Evangelist
Won't make the switch to cable to save money...
Service: OneLink ADSL
"I have been a speakeasy customer for 2.5 years and I think I've called speakeasy customer support about 3 times. Each time the problem was quickly solved. We now have cable broadband in our town, but I won't make the switch, even though it would save me money. I can't imagine that they could be as stable and solid as my Speakeasy service."
Service: OneLink ADSL
"I have been a speakeasy customer for 2.5 years and I think I've called speakeasy customer support about 3 times. Each time the problem was quickly solved. We now have cable broadband in our town, but I won't make the switch, even though it would save me money. I can't imagine that they could be as stable and solid as my Speakeasy service."
— Tom
Loyal Speakeasy Customer
Loyal Speakeasy Customer
Speakeasy stays focused on the customer...
Service: OneLink ADSL
"Often we respond to solicitations for feedback to complain or suggest improvements. In this case I can [do neither], Speakeasy and its employees have provided unequaled service. This is a rarity with so many ISPs seeking more revenue, focusing instead on investor relations and not the customer. Thank you to all of the personnel who have provided this excellent service."
Service: OneLink ADSL
"Often we respond to solicitations for feedback to complain or suggest improvements. In this case I can [do neither], Speakeasy and its employees have provided unequaled service. This is a rarity with so many ISPs seeking more revenue, focusing instead on investor relations and not the customer. Thank you to all of the personnel who have provided this excellent service."
— Grady R.
Loyal Speakeasy Customer
Loyal Speakeasy Customer
Nothing but rave reviews...
Service: OneLink ADSL
"I conferred with my software engineer husband and we have nothing but rave reviews for your service. [It] is stable and virtually trouble free. Thanks for your good work."
Service: OneLink ADSL
"I conferred with my software engineer husband and we have nothing but rave reviews for your service. [It] is stable and virtually trouble free. Thanks for your good work."
— Elizabeth A. & Chul Y.
Raving Speakeasy Fans
Raving Speakeasy Fans
Speakeasy has Linux-friendly attitude...
Service: OneLink ADSL Select Plus
"From the very beginning, I was always kept informed and any time I have had to call support, I didn't wait long on the phone and I spoke to someone knowledgeable and I particularly like your "Linux-friendly" attitude."
Service: OneLink ADSL Select Plus
"From the very beginning, I was always kept informed and any time I have had to call support, I didn't wait long on the phone and I spoke to someone knowledgeable and I particularly like your "Linux-friendly" attitude."
— Dr. David Jansing
Loyal Speakeasy Customer
Loyal Speakeasy Customer
Speakeasy stands out in crowd of poor service and low functionality...
Service: OneLink ADSL Select Plus
"I continue to be very pleased with the quality of Speakeasy service. Every time I have talked to a person on the phone, they have been very helpful and knowledgeable. The MySpeakeasy web site has the right account management functionality and it provided me with exactly the right information I needed to track the progress of my installation. Thanks for standing out in a crowd of very frustrating, poor service, and low-functionality DSL providers. You are one of a kind!!"
Service: OneLink ADSL Select Plus
"I continue to be very pleased with the quality of Speakeasy service. Every time I have talked to a person on the phone, they have been very helpful and knowledgeable. The MySpeakeasy web site has the right account management functionality and it provided me with exactly the right information I needed to track the progress of my installation. Thanks for standing out in a crowd of very frustrating, poor service, and low-functionality DSL providers. You are one of a kind!!"
— Jeffery E.
Full-time Speakeasy Evangelist
Full-time Speakeasy Evangelist
Speakeasy systems—flawless...
Service: OneLink ADSL Select Plus
"As far as I can tell, everything about your system is flawless; the informative tracking system, the responsive Speakeasy representatives, and a tremendous two week turn around on my order. Quite simply, Speakeasy's delivery of service to the customer is perfect. I could not imagine a more pleasant experience."
Service: OneLink ADSL Select Plus
"As far as I can tell, everything about your system is flawless; the informative tracking system, the responsive Speakeasy representatives, and a tremendous two week turn around on my order. Quite simply, Speakeasy's delivery of service to the customer is perfect. I could not imagine a more pleasant experience."
— Elias H.
Loyal Speakeasy Customer
Loyal Speakeasy Customer
Speakeasy customer is envy of friends...
Service: OneLink ADSL Select
"What impresses me most is your continuing commitment to quality customer service. I was the envy of my fellow DSL consumers when I showed them Speakeasy's total account control. I have yet to hear of another ISP who does HALF as good of a job at keeping the customer 'in the loop' (no pun intended)."
Service: OneLink ADSL Select
"What impresses me most is your continuing commitment to quality customer service. I was the envy of my fellow DSL consumers when I showed them Speakeasy's total account control. I have yet to hear of another ISP who does HALF as good of a job at keeping the customer 'in the loop' (no pun intended)."
— John R.
Full-time Speakeasy Evangelist
Full-time Speakeasy Evangelist
Speakeasy demonstrates real concern...
Service: OneLink ADSL Select
"When ever I think that Speakeasy has done everything possible to support their customer, they find new ways to make things better. They are the only company that constantly demonstrates a real concern to provide the best possible support to their customers."
Service: OneLink ADSL Select
"When ever I think that Speakeasy has done everything possible to support their customer, they find new ways to make things better. They are the only company that constantly demonstrates a real concern to provide the best possible support to their customers."
— Ron M.
Raving Speakeasy Fan
Raving Speakeasy Fan
Speakeasy cares...
Service: OneLink ADSL Select
"Thank you very much, I must say that my experience with [Speakeasy] so far has been excellent. You guys have responded promptly to my email inquiries and you really make me feel as if you care."
Service: OneLink ADSL Select
"Thank you very much, I must say that my experience with [Speakeasy] so far has been excellent. You guys have responded promptly to my email inquiries and you really make me feel as if you care."
— Gregory A.
Loyal Speakeasy Customer
Loyal Speakeasy Customer